POLICIES

BOOKING POLICY

Upon booking through our online booking system, you will be asked to enter your card details however there will be no charges at this point. You can reschedule your appointment up to 72 hours before your booking. If you cancel your appointment, your card will be charged a £20 cancellation fee. For cancellations less than 72 hours notice, the card provided will be charged 50% of the treatment price.

NO SHOW POLICY

If you cancel with less than 24 hours notice or do not show to your appointment, the card provided upon booking will be charged 100% of the treatment price.

LATE POLICY

Please ensure you are always on time for your appointments, I understand things can happen, however this interferes with your treatment. I must stick to my time schedule so all appointments will still end at their scheduled time, so my next clients are not delayed. Depending on how late you are this may mean I cannot provide the full treatment due to timing, and full payment must still be made.

GIFT VOUCHER POLICY

All gift vouchers are non-refundable, they will not be accepted after the expiry date. Please ensure you bring the gift voucher to your appointment for this to be deducted from the treatment cost.

SILENT TREATMENT

In support of mental health we offer silent treatments. Exactly the same treatment, but no conversation except any treatment related questions. We want every single client coming to us to feel comfortable and relaxed! Simply let us know you would like a silent treatment or pop "silent treatment" on the booking note online.

PHOTO POLICY

At all treatments we will take before & after pictures for insurance purposes and also so we can look at your skin progress. However we understand not all clients will be comfortable with pictures being posted on social media which we completely understand. On your facial consultation forms which are emailed prior to your appointment, there is a questions asking if you consent to treatment result pictures being shared on social media, please let us know here or just let me know at your appointment.